Question 1

What is the security deposit amount?

Accepted Answer

Studios - $750
One bedroom - $900
Two bedrooms - $1,100
Three bedrooms - $1,300

Question 2

What fees are required to apply?

Accepted Answer

$100 application fee per adult
$350 administration fee

Question 3

Who do I contact for after hours emergencies?

Accepted Answer

Please call 833-950-xxxx    (Maintenance after hours with RP)

Question 4

What lease terms are available?

Accepted Answer

7, 12, and 15 months lease terms offered

Question 5

Is the community pet-friendly?

Accepted Answer

Absolutely, our community welcomes pets! Before moving in with your furry companion, please register them on our Pet Screening Portal. Simply visit the Queue Residences Pet Screening Portal and create a profile for your pet. This process is required for all new leases and renewals.  We are thrilled to welcome your pets and ensure responsible pet management.

You can access the Pet Screening Portal in the menu bar under 'More'

Question 6

What are the pet-related fees?

Accepted Answer

One-time non-refundable $500 for 1 pet, $750 for 2pets, $65 non-refundable DNA swab fee, $25 monthly fee per pet

Question 7

What is included in the rent?

Accepted Answer

Enjoy access to our modern amenities including xyz. Maintenance. One and two bedroom apartments include 1 assigned parking space, while three-bedroom residences include 2 assigned spaces.

Question 8

How long can I hold an apartment for?

Accepted Answer

30 days from the time of approval. 60 days from time of approval

Question 9

Are there furnished units available?

Accepted Answer

no

Question 10

Can I rent an additional parking space?

Accepted Answer

Yes, for an additional $120 per month you can rent an extra parking space. You can rent 1 additional parking space per apartment. Subject to availability.

Question 11

Are there any utilities included in the rent?

Accepted Answer

Utilities are the responsibility of the tenant, depending on their personal usage.

Question 12

Is satellite TV available in my apartment?

Accepted Answer

Our sole provider is AT&T

Question 13

What proof of income is needed if I am self-employed?

Accepted Answer

The last 2 years of the personal income tax return notorizd or signed by a CPA as well as  the most recent 6 current and consecutive bank statements in U.S currency, demonstrating a total deposit amount equivalent to at least 3 times the net effective monthly deposits.

Question 14

Can I park a commercial vehicle in the garage?

Accepted Answer

No commercial vehicles are permitted in our garage.

Question 15

Can I transfer my own renter's insurance policy?

Accepted Answer

Yes, it must cover the entire lease term and be at least $300,000 personal liability coverage. All lease holders must be listed on the lease.

Question 16

Is online rent payment an option?

Accepted Answer

Yes, we only allow online rent payments.

Question 17

Are there fees for paying rent online?

Accepted Answer

If you pay using the E-check option by entering your bank account information the fee is $3.  If you pay using a debit or credit card, there is a 3% convenience fee assessed.

Question 18

Is there a designated area for movers during move-in?

Accepted Answer

Yes, we have one designated area in each xxx area

Question 19

On which days are move-in allowed?

Accepted Answer

Move-ins are permitted Mondays through Saturdays. Please call the management office for designated time slots. Can we get this scheduled online thru app?

Question 20

Am I permitted to have a grill on my patio or balcony?

Accepted Answer

No, unfortunately grills are not permitted on patios or balconies. We do have a BBQ grill area for our residents enjoyment.

Question 21

Are there electric car charging stations on-site?

Accepted Answer

Yes, we have electric car charging stations on a first come first serve basis.

Question 22

Is storage available on the property?

Accepted Answer

Yes, we have both climate controlled and non-climate-controlled storage units for rent. Pricing  ranges from $50-$90 a month.  Subject to availability.

Question 23

Do movers need to provide a certificate of insurance?

Accepted Answer

yes

Question 24

Is carpeting provided in the apartments?

Accepted Answer

No, we have xxx flooring throughout.

Question 25

Is smoking allowed on the balcony?

Accepted Answer

No, we are a smoke-free community. Smoking is prohibited in the residences, patio or balconies; or in any of our common areas.

Question 26

Where can I park a motorcycle or scooter?

Accepted Answer

Motorcycles or scooters must be parked in its own assigned parking space. You can purchase an additional assigned parking space for $120 per month.  Subject to availability.  Please contact the Management Office for restrictions.

Question 27

Where do I store bikes?

Accepted Answer

..

Question 28

How can I submit a maintenance request?

Accepted Answer

Through our resident portal, you can submit all maintenance requests.

Question 29

Do I need to be home for maintenance requests to be completed?

Accepted Answer

No, with your authorization, maintenance can complete your request without you being present. However, if you have a dog, you will need to be home to watch the pet.

FAQ